Privacy Policy

Pickering Automotive Group is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Pickering Automotive Group manages personal information. It is structured as follows:

1. Personal information Pickering Automotive Group collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Pickering Automotive Group and complaints
10. Changes to Privacy Policy

1. Personal information Pickering Automotive Group collects

The main types of personal information Pickering Automotive Group collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Pickering Automotive Group such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Pickering Automotive Group's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Pickering Automotive Group's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Pickering Automotive Group's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Pickering Automotive Group.

Pickering Automotive Group collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Pickering Automotive Group keeps of telephone calls, or emails received, or messages sent to Pickering Automotive Group or posted on Pickering Automotive Group's pages on social media);
• Pickering Automotive Group's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Pickering Automotive Group collects personal information in connection with running its business directly from the individual concerned. On occasion Pickering Automotive Group may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Pickering Automotive Group stores personal information in electronic and paper form.

Pickering Automotive Group uses and discloses personal information as follows:

• to source vehicles and sell them to Pickering Automotive Group's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Pickering Automotive Group's customers and prospective customers;
• to obtain products, services or information from Pickering Automotive Group's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Pickering Automotive Group knows about them);
• to operate and manage Pickering Automotive Group's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Pickering Automotive Group. For example, Pickering Automotive Group may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Pickering Automotive Group also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Pickering Automotive Group uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Pickering Automotive Group uses in the operation of the computer program is browsing history on Pickering Automotive Group's websites, name, contact information, and other information you may input into Pickering Automotive Group's websites. The level of human oversight Pickering Automotive Group provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Pickering Automotive Group's staff.

4. Cookies

Pickering Automotive Group uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Pickering Automotive Group's web server. Pickering Automotive Group may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Pickering Automotive Group's platforms and those social media platforms. Pickering Automotive Group's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Pickering Automotive Group's website.

5. Links to other websites

Pickering Automotive Group's website may contain links to third party websites. Pickering Automotive Group does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Pickering Automotive Group and do not wish to receive these communications from Pickering Automotive Group in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Pickering Automotive Group.

7. Overseas transfers

Pickering Automotive Group's website/s are hosted in Australia. On occasion, a third party service provider Pickering Automotive Group engages or that Pickering Automotive Group is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Pickering Automotive Group holds about them by contacting Pickering Automotive Group during business hours on (07) 5531 0144 or via the contact page.

Pickering Automotive Group may require an individual making a request to verify their identity before processing their request.

Pickering Automotive Group will aim to respond to all requests promptly and within 30 days.

Pickering Automotive Group may refuse a request where permitted or required by law. Pickering Automotive Group will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Pickering Automotive Group and complaints

If you have any queries, concerns or complaints about how Pickering Automotive Group handles your personal information please contact Pickering Automotive Group during business hours on (07) 5531 0144 or via the contact page. Pickering Automotive Group may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Pickering Automotive Group can understand the nature of your concern. In most cases, Pickering Automotive Group will ask that you put your request in writing.

Pickering Automotive Group takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Pickering Automotive Group's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 5531 0144
• Mailing Address: 1 Bailey Cres, Southport, QLD, 4215

10. Changes to Privacy Policy

Pickering Automotive Group may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.